support@wildweb-designs.com

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Service Agreement

SINCE

2012

Our SA

Our Service Agreement (SA) outlines the commitments we make to our clients and the standards of service they can expect. Please note that we reserve the right to modify this agreement at any time without prior notice. This agreement becomes binding for both parties once the client accepts our quotation.

At Wild Web Designs, we take pride in offering a unique and tailored service experience to our clients. Our dedicated team focuses on enhancing your online presence, allowing you to concentrate on running your business. We are committed to maintain the highest standards of quality and support.

With our SA, you can have confidence in our consistent and reliable service, ensuring your online needs are met with professionalism and excellence.

use of services

Lawful Purposes Only: The Website and use of the Services may be used for lawful purposes only.

Compliance with Laws: The Client may not submit, publish, or display any content that breaches any law, statute, or regulation.

Prohibited Activities: The Client agrees not to:

  • Use the Services or the Website to send unsolicited commercial email or “spam”, or any similar abuse of the Services.
  • Send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities.
  • Publish, post, distribute, or disseminate defamatory, obscene, indecent, or other unlawful material or information, or any material or information that infringes any intellectual property rights, via the Services or on the Website.
  • Threaten, abuse, disrupt, or otherwise violate the rights (including rights of privacy and publicity) of others.
  • Engage in illegal or unlawful activities through the Services or via the Website.
  • Make available or upload files to the Website or to the Services that the Client knows contain a virus, worm, Trojan, or corrupt data.
  • Obtain or attempt to obtain access, through whatever means, to areas of the Supplier’s network or the Services which are identified as restricted or confidential.
CLIENT ACKNOWLEDGEMENTS

The Client understands, acknowledges, and agrees that:

Search Engine and Directory Policies: Wildweb-designs.com has no control over the policies of search engines or directories regarding the type of sites and/or content they accept now or in the future. The Client’s website(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.

Content Responsibility: Wildweb-designs.com is not responsible for rewriting sentences, restructuring paragraphs, or checking for typing errors, misspellings, etc.

Website Security and Repairs: Wildweb-designs.com will not repair the Client’s website(s) if they become compromised, hacked, or otherwise defaced or infected, unless the client is enrolled in the Monthly Website Management Package.

Email Password Security: For security reasons, the Client is responsible for keeping a record of email passwords.

Authorized Communication: To avoid unauthorized changes to the website by personnel within the Client’s company, it is required that one designated individual be appointed to communicate with Wildweb-designs.com regarding website changes.

Website Change Requests: Changes to the website will only be made if communicated to Wildweb-designs.com by the designated individual mentioned above.

Communication Method for Changes: To avoid any confusion, website changes will not be processed via telephone. All correspondence, changes, and new information regarding the website must be emailed to support@wildweb-designs.com.

Processing Time for Changes: Please allow 24 to 48 working hours from the receipt of correspondence for the changes to be visible on the website, depending on the amount of new information provided by the Client.

 

Important Notice

Service Availability: We will make every reasonable effort to ensure that the server and our services are available to the client 99.9% of the time. However, since these services rely on computer and telecommunications systems, we do not guarantee uninterrupted or error-free service. We are not liable for any service interruptions or server downtime.

Liability for Downtime: We are not responsible for any loss of income or financial impact caused by server downtime.

Non-Refundable Fees: Please note that all fees for designing or redesigning websites and graphics, as well as monthly website management and hosting fees, are non-refundable.

 

Client Promotional Content

The Client agrees to allow WildWebDesigns.com to use the Client’s name and website for company promotions. This includes displaying the Client’s name and website in our online portfolio, past clients list, on social media, and in print materials. These promotions are for the purpose of advertising and promoting WildWebDesigns.com services to other companies.

Digital Marketing Services

WildWebDesigns.com offers a range of additional digital marketing services. Please contact us for more information or to discuss how these services can benefit your business.

SEO – Search Engine Optimizationc

Our SEO services are designed to improve your website’s visibility on search engines. Key components include:

  • Keyword Research and Analysis: Identifying relevant keywords and analyzing search trends.
  • On-Page SEO: Optimizing individual web pages and content.
  • Technical SEO: Addressing technical issues affecting search visibility.
  • Off-Page SEO: Building high-quality backlinks and managing online reputation.
  • Content Strategy: Creating a strategy that aligns with SEO goals.
  • User Experience (UX): Enhancing user experience to positively impact SEO.
  • Analytics and Performance Tracking: Monitoring traffic and key performance indicators (KPIs).
  • Competitor Analysis: Analyzing competitors’ SEO strategies.
  • Algorithm Updates: Adapting to changes in search engine algorithms.
  • Local SEO: Optimizing for local search and managing local listings.
  • International SEO: Targeting global audiences (if applicable).
  • SEO Audits: Conducting regular audits to track progress.

Social Media Marketing

Enhance your brand’s presence on social media platforms with our comprehensive services:

  • Strategy Development: Setting clear objectives, identifying target audiences, and selecting platforms.
  • Content Creation and Curation: Developing a content calendar, creating engaging posts, and sharing relevant content.
  • Community Engagement: Monitoring channels, responding to interactions, and encouraging user participation.
  • Paid Advertising: Running targeted campaigns, managing budgets, and optimizing ad performance.
  • Social Media Advertising: Developing and managing ads, setting targeting parameters, and optimizing campaigns.
  • Content Scheduling and Automation: Scheduling posts and automating routine tasks to maintain consistency.
  • Brand Monitoring and Reputation Management:  Monitoring brand mentions, addressing feedback, and managing reputation.
  • Compliance and Legal Considerations: Ensuring content meets regulatory standards and handling intellectual property issues.
  • Trend Analysis and Adaptation: Staying updated on trends and adapting strategies accordingly.
  • Reporting and Analysis: Providing monthly reports on social media performance.

Google AdWords – Online Advertising

Manage and optimize your online advertising with Google AdWords. This includes:

  • Campaign Development: Creating and managing ad campaigns.
  • Budget Management: Setting and managing budgets for ad spend.
  • Performance Optimization: Continuously optimizing ads for better results.
hosting accounts

Availability: Hosting services are available as an additional service to our standard offerings. Clients interested in hosting should contact WildWebDesigns.com for more information and to discuss their specific needs.

Service Provision: WildWebDesigns.com provides web hosting services, including server space, bandwidth, and technical support.

Uptime Guarantee: We aim for a 99.9% uptime for hosting services. However, uninterrupted or error-free service is not guaranteed due to factors beyond our control.

Maintenance and Updates: Routine maintenance and updates may be conducted to ensure optimal performance and security. We will provide advance notice where feasible.

Data Backup: Regular backups of website data are performed. Clients are advised to maintain their own backups for additional security.

Account Suspension: Hosting accounts may be suspended if payment obligations are not met, as outlined in the “Accounts and Payments” section.

Content Responsibility: The Client is responsible for ensuring their content complies with applicable laws and regulations.

Security: We implement reasonable security measures for hosting services. The Client is responsible for maintaining security within their own website and application environments.

Website development

Website development encompasses creating a fully functional and visually appealing website tailored to your business or organization. Our process involves the following steps:

Planning
  • Understanding your goals, target audience, and required features.
  • Discussing your vision for the website’s functionality and objectives.
Design
  • Designing a custom design including layout, color scheme, and typography.
  • Providing design mock-ups for your feedback and approval.
Development
  • Coding to implement navigation, forms, and interactive features.
  • Ensuring compatibility across various devices, including desktops and smartphones.
Functionality
  • Developing and integrating specific features like e-commerce, user registration, or booking systems as required.
Testing
  • Conducting comprehensive testing for bugs, compatibility, and responsiveness on different browsers and devices.
Security
  • Implementing measures to protect your website from threats and vulnerabilities, safeguarding user data.
Launch
  • Deploying the website to a live server and configuring it for public access after thorough testing and your approval.
Compliance
  • Ensuring that your website adheres to relevant regulations and standards.
Content Provision
  • We rely on the content provided by you or your representatives, including text, images, and videos.
Our Role and Responsibility
  • Focus on technical aspects such as design, functionality, and performance.
  • Ensure smooth operation, user-friendliness, and visual appeal of the website.
Client Responsibility
  • Provide accurate, up-to-date content free of errors or misinformation.
  • Ensure all content complies with legal requirements, including product descriptions, pricing, and privacy policies.
Accuracy and Legal Compliance
  • Content must be factual and comply with relevant laws and regulations.
  • Review content thoroughly before the website launch and communicate any updates promptly.
  • Website revamp fees may apply for changes requested after completion and approval.
Content Review and Approval
  • We will assist with content-related matters but are not responsible for its accuracy, completeness, or legality. Ensuring compliance is ultimately your responsibility.
Meetings
  • Introduction Meeting: Free for new clients.
  • Design Phase Meeting 1: Online, at the beginning of the design phase.
  • Design Phase Meeting 2: Online, to finalize the design.
  • In-Person Meeting: Available upon request for an additional R1800.00 call-out fee.
Important Notice
  • We are an independent service provider and not an employee of the Client.

 

monthly website management package

    Monthly website management encompasses a range of activities designed to ensure your website remains functional, secure, and up-to-date. Our services include:

    Ongoing Support
    • Providing continuous support for updates, troubleshooting, and general inquiries.
    • Allowing you to focus on your business while we handle your online presence.
    Content Updates
    • Adding new text, images, videos, blog posts, and multimedia elements.
    • Editing existing content for accuracy and relevance.
    • Updating product or service information, prices, and availability.
    • Removing outdated or irrelevant content.
    Software Updates
    • Regularly updating the content management system (CMS) and plugins/extensions.
    • Ensuring core software (e.g., WordPress) is up-to-date for security and performance.
    Security
    • Installing security patches and updates to protect against vulnerabilities.
    • Monitoring and addressing security threats, such as malware and hacking attempts.
    • Regularly backing up website data to prevent loss.
    Performance Optimization
    • Analyzing and improving website speed and loading times.
    • Checking and fixing broken links.
    • Optimizing images and media files for faster loading.
    User Experience (UX) Enhancements
    • Testing and improving website navigation and usability.
    • Ensuring interactive elements (forms, buttons) function correctly.
    • Conducting user testing and gathering feedback for improvements.
    Content Management
    • Managing user-generated content, comments, and reviews.
    • Ensuring content adheres to copyright and legal regulations.
    Analytics and Reporting
    • Basic Report – For more comprehensive insights and a detailed analysis of your website’s SEO performance, we encourage you to consider our specialized SEO packages. 
    Backup and Disaster Recovery
    • Regularly backing up website files and databases.
    • Having a recovery plan for data loss or server issues.
    Basic SEO
    • Basic SEO – For more comprehensive insights and SEO setup of your website’s SEO performance, we encourage you to consider our specialized SEO packages.
    Social Media Integration
    • Keeping social media profiles linked and up-to-date.
    • Integrating social sharing buttons and feeds, if applicable.
    Website Backups

    For clients enrolled in our Monthly Website Management Package:

    • We provide regular backups stored on a backup server for seamless recovery in case of issues.

    For clients not subscribed to the Monthly Website Management Package:

    • Backup services are not provided. Clients are responsible for promptly providing necessary information for any restoration process. Associated costs for restoration will be billed to the client.

    We recommend subscribing to our Monthly Website Management Package to benefit from comprehensive backup and recovery services.

     

    General Terms, SUSPENSION and security

    Liability Limitation: WildWebDesigns.com shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the services provided, including but not limited to loss of data, loss of revenue, or interruption of business.

    Third-Party Services: WildWebDesigns shall not be liable for any issues, downtime, or service disruptions caused by third-party services, such as hosting, payment processors, or third-party integrations. Clients must contact the relevant third-party providers directly for support in these cases.

    Indemnification: The Client agrees to indemnify and hold WildWebDesigns.com harmless from any claims, damages, losses, or expenses (including legal fees) arising from the Client’s use of our services.

    Client Responsibility for Content and Communication:
    WildWebDesigns.com is not responsible for following up with clients regarding pending content updates, project delays caused by a lack of client response, or failure to provide requested materials (such as website content, images, or text). If the Client does not provide the necessary information within a reasonable timeframe, WildWebDesigns.com reserves the right to consider the request cancelled or place it on hold until the required information is received.

    Additionally, if WildWebDesigns.com communicates updates to service packages, pricing changes, or modifications to included features via email or other written notice, and the Client does not respond, the changes will automatically take effect as per the notice, without requiring further approval. No additional follow-ups will be provided.

    Data and Backup Responsibility: While WildWebDesigns.com implements regular backups for clients subscribed to the Monthly Website Management Package, Clients not subscribed to this service are solely responsible for maintaining their own backups. WildWebDesigns.com shall not be responsible for data loss, corruption, or restoration for non-subscribed clients.

    Force Majeure: WildWebDesigns.com shall not be held liable for any failure or delay in service delivery due to circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, cyberattacks, strikes, or third-party service provider failures

    Dispute Resolution: In the event of any disagreement or dispute, both parties agree to first attempt to resolve the matter amicably through mutual discussion before pursuing any formal legal action.

    Additional Services: Any services, reports, or updates requested by the Client that fall outside the agreed scope of work and or package will be billed at an additional rate, which will be communicated to the Client in advance. These services may include, but are not limited to, custom development, advanced reporting, SEO and additional website updates.

    Temporary Suspension:

    • Service Suspension: We may temporarily suspend services for server repair and maintenance at our discretion.

    • Notification: We will provide prior notice when reasonably practicable and will restore services as quickly as possible.

    • Credits and Refunds: The Client is not entitled to any setoff, discount, refund, or credit for service suspensions beyond WildWebDesigns.com’s control.

    Security:

    • Security Measures: We will take reasonable steps to prevent security breaches on the Client’s website, provided the Client is subscribed to our Monthly Website Management Package, which includes “Website Security.”

    • Credits and Refunds: The Client is not entitled to any setoff, discount, refund, or credit for service outages beyond WildWebDesigns.com’s control.

    accounts and payments

    Payment Terms: Payment is due within ten (10) days from the receipt of the invoice.

    Account Suspension: If the Client fails to pay within this timeframe, their account will be suspended without prior notice until payment is received.

    Suspension Impact: Account suspension includes hosting, website, and email accounts.

    Credits and Refunds: The Client is not entitled to any setoff, discount, refund, or credit for account suspension resulting from non-payment of invoices.

    service notifications & cancellations

    Fee Adjustment: Monthly Website Management fees are subject to a 10% annual increase.

    Termination Policy: A 30-day written notice is required for service termination by either party.

    Post-Termination: Upon termination by either the Client or WildWebDesigns.com:

    • WildWebDesigns.com retains the right to withhold the website backup file until all outstanding fees are settled.
    • Website transfer requests will not be processed until full payment of any due amounts.
    Review and Amendments

    Review Schedule: This SLA will be reviewed annually or as necessary to reflect changes in services or legal requirements.

    Amendments to Agreement: WildWebDesigns reserves the right to amend or modify this SLA at its sole discretion. Clients are encouraged to review the SLA periodically to stay informed of any modifications.

    User Experience

    Intuitive and user-friendly experience, enhancing customer satisfaction and engagement.

    User Interface

    Crafting visually appealing and easy-to-navigate interfaces.

    Search Engine Optimization

    Optimizing websites to improve their visibility in search engine results, driving more organic traffic.

    Websites Support

    Providing ongoing support to ensure the website remains secure and up-to-date.

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